Forum Discussion
Onstar Module Replacement ETA?
I have become one of the casualties of the Onstar Module. I booked an appointment at my GMC dealership for an oil change and recall software update to my 2022 GMC Sierra Denali 1500. Several days before my appointment, I noted my truck connectivity via the Onstar system had stopped. The dealer noted the issue and began the oil change and the software update. Apparently during the software update, the ability of the computer system not to be able to communicate with the Onstar Module made the truck computer system that deals with all the safety systems, four wheel drive, etc., to illuminate all dash warning lights and many of the systems to stop functioning. The dealer informed me they believe the problem can be corrected with a new Onstar Module. However, there is no ETA on a replacement. My truck is now un-usable and sitting at the dealership. What is being done to solve this repair part problem?
Hi waharris,
We're sorry to hear about the situation with your OnStar module and the impact it’s had on your vehicle. We understand how frustrating it must be to have your truck out of service with no ETA on the replacement part.
To help us look into this further, could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/waharris in the subject line. We'll work to gather more details and provide updates regarding your part availability and options.
Thank you for your patience, and we look forward to assisting you further.