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osugigi26's avatar
osugigi26
New Contributor II
9 months ago

Onstar Module Replacement ETA?

2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorde...
DHolmesSr's avatar
DHolmesSr
New Contributor II
7 months ago

I also am having the same issue on my 2023 Denali Ultimate. My engine light is on and code from dealership is saying its my OnStar module. The dealership stated there is no estimated time for receiving a new module. It is very frustrating to pay for these services and not have access to them. I would hope GM would make this right.

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Module Replacement ETA?","id":"message:2499","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2499","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:23862"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2499"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2499"},"body@stripHtml({\"truncateLength\":200})":" 2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorde...","body@stringLength":"1055","rawBody":"

2023 GMC Sierra 1500 Denali Carbon Pro

Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.

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2023 GMC Sierra 1500 Denali Carbon Pro

Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.

"},"Conversation:conversation:2499":{"__typename":"Conversation","id":"conversation:2499","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2499"},"lastPostingActivityTime":"2025-05-19T14:50:32.246-07:00","lastPostTime":"2025-05-19T14:50:32.246-07:00","unreadReplyCount":27,"isSubscribed":false},"ModerationData:moderation_data:2499":{"__typename":"ModerationData","id":"moderation_data:2499","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:2499_1":{"__typename":"Revision","id":"revision:2499_1","lastEditTime":"2024-09-02T15:11:21.321-07:00"},"ForumReplyMessage:message:3272":{"__typename":"ForumReplyMessage","id":"message:3272","conversation":{"__ref":"Conversation:conversation:2499"},"author":{"__ref":"User:user:25933"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2499/message:3272","revisionNum":1,"uid":3272,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Onstar Module Replacement ETA?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3272"},"parent":{"__ref":"ForumTopicMessage:message:2499"},"body":"

I also am having the same issue on my 2023 Denali Ultimate. My engine light is on and code from dealership is saying its my OnStar module. The dealership stated there is no estimated time for receiving a new module. It is very frustrating to pay for these services and not have access to them. I would hope GM would make this right.

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I also am having the same issue on my 2023 Denali Ultimate. My engine light is on and code from dealership is saying its my OnStar module. The dealership stated there is no estimated time for receiving a new module. It is very frustrating to pay for these services and not have access to them. I would hope GM would make this right.

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Thank you for your comment. Our team does appreciate your ongoing patience at this time while your certified dealership works alongside you regarding your OnStar module. Again, our team is here to assist to the best of our abilities alongside your service department if you have any trouble connecting with your dealer. We are only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/DHolmesSr in the subject headline. 

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