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osugigi26's avatar
osugigi26
New Contributor II
9 months ago

Onstar Module Replacement ETA?

2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorde...
vanant62's avatar
vanant62
New Contributor
8 months ago

I also bought a GM vehicle a 2020 Cadillac XT5. And my reason for buying was so I could travel by myself with no fear. My husband has dementia and doesn't like to travel anymore. So for me I thought this vehicle would be perfect for my situation. I know the frustration your feeling. Spending hard earned money on a car that did NOT meet our expectations! Thank goodness my grandson showed me how to plug in my iphone and use my maps on my phone. But as of a week ago even that works off and on. Will NEVER buy a GM vehicle again!!!!!! I do not feel safe. I feel your pain and hope they can resolve this issue!!!

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Module Replacement ETA?","id":"message:2499","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2499","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:23862"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2499"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2499"},"body@stripHtml({\"truncateLength\":200})":" 2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorde...","body@stringLength":"1055","rawBody":"

2023 GMC Sierra 1500 Denali Carbon Pro

Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.

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2023 GMC Sierra 1500 Denali Carbon Pro

Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.

"},"Conversation:conversation:2499":{"__typename":"Conversation","id":"conversation:2499","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2499"},"lastPostingActivityTime":"2025-05-19T14:50:32.246-07:00","lastPostTime":"2025-05-19T14:50:32.246-07:00","unreadReplyCount":27,"isSubscribed":false},"ModerationData:moderation_data:2499":{"__typename":"ModerationData","id":"moderation_data:2499","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:2499_1":{"__typename":"Revision","id":"revision:2499_1","lastEditTime":"2024-09-02T15:11:21.321-07:00"},"ForumReplyMessage:message:2695":{"__typename":"ForumReplyMessage","id":"message:2695","conversation":{"__ref":"Conversation:conversation:2499"},"author":{"__ref":"User:user:25120"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2499/message:2695","revisionNum":1,"uid":2695,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Onstar Module Replacement ETA?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2695"},"parent":{"__ref":"ForumTopicMessage:message:2499"},"body":"

I also bought a GM vehicle a 2020 Cadillac XT5. And my reason for buying was so I could travel by myself with no fear. My husband has dementia and doesn't like to travel anymore. So for me I thought this vehicle would be perfect for my situation. I know the frustration your feeling. Spending hard earned money on a car that did NOT meet our expectations! Thank goodness my grandson showed me how to plug in my iphone and use my maps on my phone. But as of a week ago even that works off and on. Will NEVER buy a GM vehicle again!!!!!! I do not feel safe. I feel your pain and hope they can resolve this issue!!!

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I also bought a GM vehicle a 2020 Cadillac XT5. And my reason for buying was so I could travel by myself with no fear. My husband has dementia and doesn't like to travel anymore. So for me I thought this vehicle would be perfect for my situation. I know the frustration your feeling. Spending hard earned money on a car that did NOT meet our expectations! Thank goodness my grandson showed me how to plug in my iphone and use my maps on my phone. But as of a week ago even that works off and on. Will NEVER buy a GM vehicle again!!!!!! I do not feel safe. I feel your pain and hope they can resolve this issue!!!

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