We know how frustrating it can be when the app isn't updating accordingly. As an initial troubleshooting step, please try a Power Cycle to help update your app:
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status may take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
6. Uninstall and reinstall the app
If these troubleshooting steps don't help to resolve your concern, please reach out to us at socialmedia@gm.com with "ATTN: OS Community/Nubos" in the subject headline so we can further assist.
