MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.

[BigErn8794]

I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago.  I don't know if there are any similarities but the vehicle stopped updating after the refresh.  I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times).  I also have another vehicle in the app and it is updating just fine.  The link seems to be the truck but not sure.  

[Advisor_Helen]

Thank you for reaching out and providing us with the troubleshooting steps you have already taken. Our team here would like to take a further look into your account details on our  end. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/BigErn8794 in the subject headline. 

[Kristenalmonte]

Was this ever fixed for you? I’m having the same problem now. I have had my 2023 GMC terrain for one year now and all of a sudden, when I try to turn my car on through the app, it says “failed“. I googled somewhere and it told me to reach out to OnStar but when I push the OnStar button in my truck, it doesn’t connect to anything. What was the fix to this? I have deleted the app several times with no avail..

[Advisor_Helen]

Hello again. Our team does appreciate this additional information. To clarify, can you please provide us with the color of the LED light near your OnStar hardware? If the light is red, this may mean service is needed and a visit to your certified GMC dealership might be required. If you have completed any previous troubleshooting and are still experiencing concerns, kindly let us know moving forward. 

[Kanddthompson]

I'm having a similar problem since I've resigned up to my Onstar service. App says vehicle hasn't been connected in 4 days yet I'm a daily driver. Anyone else?

[Advisor_Helen]

We do regret to hear of any concerns with the Vehicle Status feature. To clarify, have you also had the opportunity  to run a Power Cycle to assist in updating your vehicle data? If not, you can follow the steps listed below for further troubleshooting:

1. Turn ignition on for at least 2 minutes

2. Turn ignition off and wait 2-5 minutes (so data can be collected)

3. Log out of the myGMC app and log back in - this may help the app refresh

4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update

5. Drive the vehicle around for a few minutes to allow data to refresh on the app

If you have any questions regarding this, kindly let us know. 

[Kanddthompson]

Did all of those things and still not working

[Advisor_Helen]

We appreciate the follow-up. So we may take a further look into your account details, we kindly ask that you send us an email to socialmedia@gm.com with ATTN: OnStar Community/Kanddthompson in the subject headline. We hope to hear from you. 

[SnarBar86]

Has this been resolved yet? Since the update to the MyGMC app that occurred when the Tesla Supercharger network and NACS adapter ordering process were added back in September the Vehicle Status for my HummerEV SUV does not update (State of Charge specifically). I have uninstalled and re-installed the app multiple times, logged out and logged back in many many times. In fact the only way that I can get a status update from the vehicle is to log out and then log back in. I then get one status update and the status section hangs again. Can someone please help me with this. I got less than a week of functionality out of this app after the purchase of the vehicle. Thanks in advance. 

[Advisor_Helen]

Mobile app functionality is our top priority. Our team here would like to learn more and take a further look into things on our end regarding your Vehicle Status. So we may, kindly email additional details to socialmedia@gm.com with ATTN: OnStar Community/SnarBar86. This will allow us to gather additional details and locate your Community post.