MyChevrolet app not refreshing

[Ironikx]

Hello,

Just purchased an equinox ev 2025 and the mychevy app doesn't refresh the SOC.

Running an iPhone on iOS 18.1. Tried uninstalling and reinstalling the app. Tried rebooting my phone. The only way to refresh the SOC is to log off the app completely and log back in. Please correct that! Else the app is nice!

Also, would it be possible to ask the dev team reponsible for the android auto OS in the equinox to be able to add more then one set charge location (currently, can only set one) Having more charge locations with independant schedule would be great since we can have access to lvl2 charging at work or at another location

Can you please advise?

[Advisor_Helen]

We do appreciate your feedback and have documented your request for further internal review. With this, thank you for providing us with the troubleshooting steps you have already taken. Our team does regret to hear of any concerns with refreshing the app. Moving forward, can you please send us an email with additional details of what is not loading for you within the myChevrolet mobile app, along with any available screenshots. You can connect with us at socialmedia@gm.com with ATTN: OnStar Community/Ironikx in the subject headline. We hope to hear from you. 

[Ironikx]

Thank you for the reply. I've sent you an email with all requested details and informations as you requested.

[Advisor_Helen]

Thank you kindly. Our team will be sure to connect with you very soon. 

[jfb]

You can add me to the list of affected users: the app won't refresh for my recently acquired EV. Like Ironikx, I have to log out and log back in again (and go through 2FA every time) to get updated information displayed on my app. This occurs on both my tablet and smartphone.

This same problem is raised in other posts as well, so it does not seem to be an isolated problem.