My Chevrolet app - unable to retrieve....

[Amyo]

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. 

What are the next steps? 

[Advisor_Helen]

We appreciate you providing these details, Shae. If you need an additional layer of assistance regarding your case with our Internal Technical Team, please do not hesitate to send us an email to socialmedia@gm.com with ATTN: OnStar Community/Shaw3838 in the subject headline. We would be more than happy to request additional troubleshooting and contact on your behalf. We hope to hear from you soon. 

[SSPattison]

I've been having the same problem after upgrade to app version 6.25.0 (6.25.2 won't even open!).   Ver 6.24.2 had the same problem yesterday so I let the app sit open all night.  This morning it worked!  My vehicle details were retrieved.  After the announcement about Tesla chargers being available to Bolt drivers, I figured I'd upgrade to the next app version, but now I am stuck at "Unable to load" again.  How about finding out what the problem is here!!!!

[Advisor_Helen]

We do appreciate you sharing this experience. If you've completed any previously suggested troubleshooting, don't hesitate to send us an email to socialmedia@gm.com with ATTN: OnStar Community/SSPattison in the subject headline. Feel free to provide us with additional details, including a screenshot of the mobile app moving forward. We hope to hear from you soon. 

[Shae3838]

You tell us all to send an email. I was already in contact with OnStar a few weeks before I posted here. Now all I get is an email....if you haven't heard from us a in 2 days please send us a reply to this email.  I never hear back from them. I email then they escalate it. No one calls and nothing gets fixed. Then more emails. I'm currently waiting on a call for possibly Monday. This is ridiculous. We all pay good money for this program and we can't use it. You need to go back to what you were doing before because this just isn't working.

[Advisor_Helen]

We understand the importance of reliable services, Shae. Our team here does apologize for any miscommunications via email. To further clarify, have you had the opportunity to speak with a live Advisor regarding your ongoing concerns? If not, we would like to take a further look into things on our end. Do not hesitate to let us know if you are not contacted moving forward.