My Chevrolet app not remote starting my vehicle

[Elee]

I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still "sending." What do i need to do. I paid too much for this feature for it not to work 

Also with this app stuck on "sending" i don't know if the lock or unlock buttons work. 😡

[Advisor_Erin · Accepted solution]

Thanks for reaching out about this. As an initial troubleshooting step, we ask that you please uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Elee" in the subject line so we can further assist. 

[Elee]

Thanks! That did the trick!! 

[Advisor_Helen]

Great to hear! If you have any additional questions in the future, our team is only an email away. 

[TDU123]

1. MyChevrolet App is unable to connect to the server and isn't able to update vehicle status.  The Onstar Driver part works and records my trips, but I can't use the remote start or check my vehicle status.  I have uninstalled and reinstalled the app, and restarted my phone and today, a tech from OnStar called and said I need to have my vehicle unit looked at.  I don't think my vehicle unit is the problem.

[Advisor_Helen]

We appreciate you bringing these Vehicle Status concerns to our attention. So we may take a further look into things on our end, please email us at socialmedia@gm.com with ATTN: OnStar Community/TDU123 in the subject headline. We hope to hear from you soon.