My Chevrolet app Véhicule Status not working

[Eric_Michaud]

I have had issues with the Véhicule Status since I got my Chevy Volt 2017, sometimes it won’t work and other time it will. 

I sometimes get error message “Please turn on your véhicule to reconnect and try again. For help, contact OnStar Support”.  After I use the car it will fix itself and work normally. 

However for the last few weeks it won’t work unless I turn on the car, I no longer receive charge completion notifications nor location alerts when the car is turned off. 

The remove unlock/lock, start options works same with location requests so the car is connected to the network. 

I use a Google Pixel 8 Pro with latest OS and app updates installed. 

I already tried uninstalling/reinstalling the app to no avail. 

I feel it’s sort of useless to pay for remote access if this feature is not working quite frankly. 

[Advisor_Helen]

Thank you for sharing these details, Eric. We appreciate you providing the error code you're seeing, along with the steps you have already taken. Moving forward, we do recommend completing a Power Cycle. To do so, please see the following: 

1. Turn ignition on for at least 2 minutes

2. Turn ignition off and wait 2-5 minutes (so data can be collected)

3. Log out of the myChevrolet app and log back in - this may help the app refresh

4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update

5. Drive the vehicle around for a few minutes to allow data to refresh on the app

6. Uninstall and reinstall the app