My Chevrolet App - unable to retrieve account details

[ksnyder8979]

Just traded my 2018 Cruze on a 2024 trax. Switched my email account associated with the myChevrolet app. Now that the trax is on my account (I can see it on the website) the app is giving me this error message. OnStar is linked to the account on the website, fyi. Please help!!

[Advisor_Helen]

We appreciate these details. If you have ensured your Chevrolet Account is linked with your OnStar account, please send us an email with additional details moving forward. You can connect with us at socialmedia@gm.com with ATTN: OnStar Community/ksnyder8979 in the subject headline. Our team would like to take a further look into things.