Mobile App

[duramax2017]

In order to use the app I have to uninstall and reinstall the app everytime I use it.

[Advisor_Helen]

We regret to hear of any concerns with the mobile app. Can you please clarify what exactly you're having trouble with? Our team here is more than happy to provide any further troubleshooting for the Remote Key Fob, Vehicle Status Updates, or Vehicle Locate features. 

[Tonytaylor7]

I recently purchased the guardian and remote access plan and when I login to mygmc app nothing comes up. Basically as if it isn't activated through the app. No button controls or anything. 

[Advisor_Kayla]

Thank you for taking the time to bring this to our attention. For clarification, have you made sure to link your GMC account with your OnStar account? This is a crucial step for integrating your Connected Services into your app. Be advised, if you are the Owner Proxy or Driver on the account, you must consult with the Owner to authorize this change. If you are the OnStar account Owner, please follow the steps below to link your accounts.

1. Sign into your GMC account profile via https://www.gmc.com/ 
2. Navigate to the Account Overview Dashboard by clicking on your initials in the top corner, then click on Account
3. Go to the "Products" section of the Account Overview Dashboard, then select the desired vehicle
4. On the Vehicle Overview page, scroll down to "OnStar & Connected Services" (below Diagnostic Report & Service History) and select "Activate OnStar and Connected Services"
5. On the activation page, select Link Account
6. Select "Link my account"
7. Two possible prompts will appear, please follow the on-screen instructions
8. Uninstall/Reinstall the app and log back in

Once you have successfully linked your accounts, please log back into your app with your GMC Account credentials. If the provided steps do not resolve your concern, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/Tonytaylor7 in the subject headline.