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App signs me out

New Contributor

MyChevy App (iPhone) routinely signs me out.   Have to use login and PW versus just finger / face recognition.     Note that I also use the Alexa skill with my account.   What I’ve noticed is that the App stays signed in until I use the Alexa skill, at which point I need to enter all the info to sign back into the App.   Are you aware of this issue?



We appreciate the details about this issue. Our Technical Teams do not currently have this documented as a recurring issue. If you would like us to make further note of this, we will need additional details about your account and mobile device. When you have a chance, please send an email to with the subject "ATTN: OnStar Community/Xzrpkb". We'll keep an eye out for your response.

New Contributor III

Same here, but I also have ongoing issues with my brand new Yukon Denali. My 2020 Yukon Denali I traded did not have this issue at all. I would sign into the app once and Face ID to access anywhere/anytime. Now, I am prompted for 2-factor authentication, often lose my user ID, have to re-authenticate with 2FA and repeat the cycle every time I hit a different cellular tower or wifi network. Then we get to the point of my PRE PAID unlimited plan having been removed from my account and the month I have owned the vehicle being spent waiting for them to add what I paid for back to my account. This seems to be a daunting task for the company that owns the system and service. Anyway, the app has gone downhill (this is my 3rd Yukon Denali) and support is non-existent. Best of luck to you Xzrpkb!