On Star module

[JamRock]

I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order?

[Shanghian]

I have a 2022 Tahoe with a bad OnStar module too. I’ve been waiting for 4 months for the new module to come in. It is very frustrating that it is taking so long with no eta. Between the clock not keeping time (even set on manual not satellite) paying for the app with no way of using it and having my xm favorite channels being wiped every week I’m deeply considering getting rid of his vehicle. 

[Advisor_Jack]

We can certainly understand the frustration you're experiencing waiting for your new OnStar module. Our team would be happy to look into this matter with you further and see if we can provide any additional insight on this delay. When you can, lease send an email to us at socialmedia@gm.com with the subject line "ATTN: OS Community/Shanghian" so we can further assist you. 

[Rockspitter]

I too have had my OnStar module on my 2022 Envision confirmed by both OnStar and local dealership that module has died.  This was verified by dealership Service department at the end of Aug 2024.  Was told that replacement modules are back-order, and it may be a while.   I have heard nothing from the dealership from my couple of emails asking for updates.  The module actually quit working in May of 2024 but still have been paying my only service fee for a product that is not available due to dead module.  Would really like to be able to remote start my vehicle using the mobile app since it is now wintertime.

[Advisor_Helen]

Your ongoing patience is greatly appreciated throughout this process. We do apologize for any extended delays and would like to help to the best of our abilities regarding your OnStar hardware. If you would like any available updates regarding parts, please email us at socialmedia@gm.com with ATTN: OnStar Community/Rockspitter in the subject headline. Please know, we depend on our certified Buick dealerships regarding any available information. While we cannot expedite parts, we are more than happy to work alongside your dealer to provide open communication.