On Star module

[JamRock]

I have a 2023 GMC Denali and the Onstar Module stop working over a month now. Took it to the dealership the ordered the part but they have not received or have an ETA on the part since. What is the deal with this part that is is so difficult to order?

[Shanghian]

I have a 2022 Tahoe with a bad OnStar module too. I’ve been waiting for 4 months for the new module to come in. It is very frustrating that it is taking so long with no eta. Between the clock not keeping time (even set on manual not satellite) paying for the app with no way of using it and having my xm favorite channels being wiped every week I’m deeply considering getting rid of his vehicle. 

[Advisor_Jack]

We can certainly understand the frustration you're experiencing waiting for your new OnStar module. Our team would be happy to look into this matter with you further and see if we can provide any additional insight on this delay. When you can, lease send an email to us at socialmedia@gm.com with the subject line "ATTN: OS Community/Shanghian" so we can further assist you.