On Star module

[BobK23]

I have a 2023 Cadillac XT6. My onstar, navigation, hands free phone, gps all stopped working in December. I took my car into dealer who said I need a new on star module but they are on back order and there is no date for the part to arrive. Coming up on 3 months now. Dealer should have to sell cars with a disclaimer, that they can sell cars but not repair them. 

[Advisor_Chris]

This certainly is not the experience we would like for our members. Our team would be happy to assist however we can. . If you continue to have trouble, please send us an email with additional details to socialmedia@gm.com with "ATTN: OS Community/BobK23" in the subject headline. Our team will keep an eye out for your reply. 

[vanant62]

Moderator you KNOW this is an issue but continue to lie as if it's the first time you've heard of this problem!!! Fix this problem!!! That's all the customers want!!! I bought a 2020 xt5 planning to use to go out of town so I could feel safer. Like the person above my onstar module went out and needs to be replaced! NO ETA and a cost of $1000 to replace?

[Advisor_Kayla]

We regret to hear of this ongoing OnStar Module concern you have been experiencing and understand the importance of this module to ensure you are able to use all the features you desire. With the information you have provided, our team would like to help investigate this matter further and provide additional support. Please send us an email to socialmedia@gm.com with ATTN: OnStar Community/vanant62 in the subject headline. We hope to hear from you.