No wifi in 2024 Chevy Malibu

[seamstress-tiff]

I purchased the mobile hotspot for my car because my 5 year old takes their iPad everywhere. Every time they get in the car with their iPad, I lose all radio services, CarPlay, android auto, even regular bluetooth. The mobile hotspot even disappears and my OnStar light turns red. My dealership says everything is okay on their end and that I need to contact OnStar, therefore, here I am. 

[Advisor_Jack]

Our team regrets to learn of the difficulties that you're encountering while trying to connect your child's iPad to your Malibu's Wi-Fi hotspot. We are here to assist with making sure that you get connected without encountering these compounding difficulties in the process. At your convenience, please send us an email at socialmedia@gm.com, with, "ATTN:OS Community/seamstress-tiff" in the subject line. Within the body of that email, please provide the information that we've listed below. This ensures that we have all of the necessary information to best assist you. Our team will keep an eye on our inbox for your message. 

1. Device type:
   1. Brand:
   2. Model:
   3. Carrier:
   4. Operating system:
2. Has connecting to the hotspot worked before in the same vehicle?
3. What is the name of your current OnStar plan?
4. Was the issue encountered outside of the Account (Home) Country?