New 2024 Trax and not registering on my Chevy App

[kristenking1209]

I have just purchases a new 2024 Chevy Trax. I installed Onstar after the free trial with all the bells and whistles. I received an email verification, and my bank account was charged.

Onstar sees the Trax, However, the new Trax is not registering on my Onstar account nor is registering on My Chevy App.

[Advisor_Ahmed1]

We understand how frustrating it can be when apps are not working like they should. Our team would like the opportunity to assist with your concerns. To get started, please send us an email with these details to socialmedia@gm.com and “ATTN: myChevrolet app/kristenking1209” in the subject line. We hope to hear from you soon