We appreciate you bringing this to our attention, Anita. To clarify, have you ensured that your OnStar Account and Chevrolet Account are linked? If so, and your vehicle is properly equipped with Remote Start features, we would be more than happy to take a further look into things on our end. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/Anita_ in the subject headline. We hope to hear from you.
