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Escalade IQ brand new with multiple error codes, in Service center just 300 miles on it

the-Tumbler
New Contributor

Dealing with brand new Escalade IQ in service. I am waiting for multiple parts to be replaced. Thus far, vehicle had error codes P1E00 with coolant pump that needs to be replaced, error code U3000 with Telematic control module that also will need to be replaced. This affects OnStar, Supercruise and many other features for this vehicle that are non functional. All of this in hopes to fix issues with the vehicle. 

2 weeks only with the car. 

 

Sport 2 spec

2 REPLIES 2

Advisor_Pat
Moderator
Moderator

Hi there,

We understand how disappointing it must be to experience these concerns with your new Escalade IQ. We want to make sure your situation is properly addressed. Could you please email us at socialmedia@gm.com with more details? Be sure to include ATTN: OnStar Community/the-Tumbler in the subject line so we can review your case and provide further assistance.

 

Thank you for reaching out, and we look forward to assisting you.

MarkH
New Contributor II

There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.

I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.

Reference: GM Authority Article