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OnStar Module Broke

jmarinelli00
New Contributor

Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost $900 and they have no idea when the part would even be in? This is ridiculous, not only should I not have to pay for this, but it shouldn’t have broke and if it needs fixing it should be done immediately. 

2 REPLIES 2

Advisor_Jack
Moderator
Moderator

We appreciate you bringing these concerns with your Yukon's OnStar module to our attention. This is not reminiscent of the OnStar and GMC experience which we hope to provide for our loyal members. Our team would like the opportunity to look into this further with you and your servicing dealership. When you have a moment, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/Jmarinelli00," in the subject line to proceed with this assistance. We hope to hear from you soon. 

MarkH
New Contributor II

There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.

I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.

Reference: GM Authority Article