Forum Discussion
OnStar Module Broke
I am having the exact same issue. I have a 2022 Yukon XL with about 40,000 miles. I brought it in for oil change and "updates," and on my way home from the dealership check engine light came on, and no Onstar services work. They are now telling me that the Onstar telemetry module needs to be replaced, at my cost. This is obviously unacceptable in an $80,000 vehicle.
Our team regrets to hear of these frustrating concerns that have left you without the OnStar services that you love and rely on. This does not sound like the kind of OnStar or GMC experience that we strive to provide for our members. We would like to look into this further and provide a layer of support between yourself and the dealership throughout the process of these repairs. Our utmost priority is to get you back happily on the road in as timely a manner as possible. To proceed, please send an email with these details to socialmedia@gm.com with, "ATTN:OS Community/eabetz," in the subject line. Our team will be monitoring our inbox for your message.
I'm writing to report an issue with my OnStar service in my 2022 GMC Yukon SLE. When my vehicle was parked, I attempted to locate it using the OnStar app, but the service wasn't working. Upon starting the engine, I noticed the OnStar green light was not illuminated inside the vehicle.
When I contacted OnStar support, they suggested it might be a hardware issue. However, I've noticed this problem seems to be widespread. I kindly request that you investigate this matter further to resolve the issue.
Hello again. We do appreciate your follow up here. Our team will be sure to keep an eye out for any additional details you can provide on your previous post. We hope to hear from you soon.