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jmarinelli00's avatar
jmarinelli00
New Contributor
8 months ago

OnStar Module Broke

Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost...
Advisor_Jack's avatar
Advisor_Jack
Moderator
8 months ago

We appreciate you bringing these concerns with your Yukon's OnStar module to our attention. This is not reminiscent of the OnStar and GMC experience which we hope to provide for our loyal members. Our team would like the opportunity to look into this further with you and your servicing dealership. When you have a moment, please send us an email with these details to socialmedia@gm.com with, "ATTN:OS Community/Jmarinelli00," in the subject line to proceed with this assistance. We hope to hear from you soon. 

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Dealer is telling me it will cost...","body@stringLength":"417","rawBody":"

Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost $900 and they have no idea when the part would even be in? This is ridiculous, not only should I not have to pay for this, but it shouldn’t have broke and if it needs fixing it should be done immediately. 

","kudosSumWeight":5,"postTime":"2025-01-16T10:04:23.308-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4008_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2091},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost $900 and they have no idea when the part would even be in? This is ridiculous, not only should I not have to pay for this, but it shouldn’t have broke and if it needs fixing it should be done immediately. 

"},"Conversation:conversation:4008":{"__typename":"Conversation","id":"conversation:4008","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4008"},"lastPostingActivityTime":"2025-08-27T14:07:07.058-07:00","lastPostTime":"2025-08-27T14:07:07.058-07:00","unreadReplyCount":41,"isSubscribed":false},"ModerationData:moderation_data:4008":{"__typename":"ModerationData","id":"moderation_data:4008","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:4008_1":{"__typename":"Revision","id":"revision:4008_1","lastEditTime":"2025-01-16T10:04:23.308-08:00"},"ForumReplyMessage:message:4055":{"__typename":"ForumReplyMessage","id":"message:4055","conversation":{"__ref":"Conversation:conversation:4008"},"author":{"__ref":"User:user:25295"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:4008/message:4055","revisionNum":1,"uid":4055,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: OnStar Module Broke","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:4055"},"parent":{"__ref":"ForumTopicMessage:message:4008"},"body":"

We appreciate you bringing these concerns with your Yukon's OnStar module to our attention. This is not reminiscent of the OnStar and GMC experience which we hope to provide for our loyal members. Our team would like the opportunity to look into this further with you and your servicing dealership. When you have a moment, please send us an email with these details to socialmedia@gm.com with, \"ATTN:OS Community/Jmarinelli00,\" in the subject line to proceed with this assistance. We hope to hear from you soon. 

","body@stringLength":"615","rawBody":"

We appreciate you bringing these concerns with your Yukon's OnStar module to our attention. This is not reminiscent of the OnStar and GMC experience which we hope to provide for our loyal members. Our team would like the opportunity to look into this further with you and your servicing dealership. When you have a moment, please send us an email with these details to socialmedia@gm.com with, \"ATTN:OS Community/Jmarinelli00,\" in the subject line to proceed with this assistance. We hope to hear from you soon. 

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