Forum Discussion
OnStar Module Broke
I’m at the dealer right now and was told the exact same thing. $500 plus labor to replace the telematics control module. Dealer confirmed there’s no sign of wear or reason this would occur. When I asked for a timeline of replacement part availability, he said they don’t know and they’re currently back ordered. Lack of availability tells me these 2022 Yukons are experiencing the same thing. 35k miles on a 2022 Yukon SLT, the warranty expired 2 months ago. I’m expecting a GM moderator to support this!
I hear your frustration. After numerous phone calls to ONSTAR one advisor suggested I try a different GM Dealer and they too said the module for my vehicle was discontinued. So, I took it upon myself to reach out to YORK ELECTRONICS LTD. (the General Motors authorized Electronics Service Center in Canada for automobiles here in Canada) to inquire about a module for my 2012 Chevy Equinox. To my surprise I was told that the module was available but is now listed under a different part number. I had the dealer order it and the cost plus installation was slightly over $800. Now that it’s installed ONSTAR still can’t connect my vehicle with my current subscription plan. They keep telling me they are running into technical problems at their end. We should be getting better service for the price we pay for this service and the replacement cost of these modules. I hope your dealer can help you with your issue. BWZ
Hello there, @BWZ. Our team is saddened to learn that these difficulties have persisted after replacing your GM's OnStar hardware. We recognize how frustrating this experience must be and can assure you that we'd like to assist however we're best able. To continue with our support on this matter, we kindly ask that you reach out to us here: https://www.gm.ca/en/home/contact-us.html for the best and continued assistance with these concerns. Your cooperation and understanding on this matter are appreciated.
Our team appreciates you bringing these concerns with the OnStar hardware in your 2022 GMC Yukon SLT to our attention, @ArGee88. We recognize how frustrating it can be to be without access to the connected services which you love and depend on for un unexpected amount of time. It would be our pleasure to learn more about your recent dealership experience to better assess how we may best be able to assist with the swiftest resolution to these concerns. If you'd like to continue with this support, please send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear back again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement