01-13-2022 12:04 PM
I received an email last week indicating there was an issue with our engine or transmission in our 2015 Malibu. I took the car to a local service center on January 7th. They did a diagnostics check and found the issue was with a battery cable. As soon as they received the report the engine light went off and remains off. On January 12th I received another email indicating this same issue. How can I stop receiving this email? There is no longer any problem.
02-09-2022 08:32 AM
We recommend pushing your blue OnStar button to have an On-Demand Diagnostic performed. You can then compare the results of this to your OVD email. Some diagnostic information can be time sensitive and/or can resolve from the time the email was sent to the time the Diagnostic is executed. If this is a recurring issue, our team can look into creating a case with our Technical Teams to have it resolved. To do so, please send an email with additional details to socialmedia@gm.com and be sure to have "ATTN: OnStar Community/CM" in the subject line.