For the past year, I end up losing internet connection in my 2019 Chevy Silverado. It occurs every other month (sometimes every month) right when billing occurs. I get charged for the OnStar service, but customer support from overseas somewhere tells me that the data plan via AT&T payment was declined. On the same card. On the same day. This is ludicrous. After multiple apologies which only anger me further, I am told that the service was canceled due to the payment not going through and would have to be set back up. This is ridiculous. Some months, even when payment goes through, my internet is still not working. I have to have technical service reset the connection. At some point, I think I deserve a refund for paying for services that are not consistently rendered.
Somebody needs to get their billing issues straightened out. My girlfriend has WiFi through Ford and never has an issue. Perhaps I should ditch GM and look elsewhere.
