360l xm suddenly has no internet connection

[Bklybk]

The rest of the channels work, streaming channels just stopped working out the blue on 24 Acadia. I have app access package via on star and platinum package via xm. Xm has sent refresh signals. Claims it’s on stars internet. On star says everything is fine 🙃

[Advisor_Helen]

Thank you for bringing these in-vehicle data concerns to our attention. If you need further assistance regarding your account, our team here can certainly take a further look into things on our end. Kindly email us additional details to socialmedia@gm.com with ATTN: OnStar Community/Bklybk in the subject headline.