2018 gmc wifi

[osup47010]

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./ 

[Advisor_Kayla]

This is certainly not the experience we strive to provide our Members. To get to the root of your concern, please follow the troubleshooting steps below: 

1.Connect to your Vehicle's Wi-Fi Hotspot on your device

2.Test connectivity by visiting http://www.gm.com 

3. If unsuccessful, please try using another device, or if a different device is unavailable, please restart the device and test again

If the retest is unsuccessful, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/osup47010 in the subject line. 

[lunchtimeres232]

1. Verify Subscription Status:

   • Log into your account through the provider’s website or app.
   • Ensure your subscription is active and payments are up to date.
   • Check if there are any service outages or maintenance notices.

2. Check Vehicle Settings:

   • Ensure your vehicle’s software is up to date.
   • Restart the vehicle’s infotainment system by turning the vehicle off, waiting a few minutes, and turning it back on.

3. Reset Network Settings:

   • Go to the settings menu in your infotainment system.
   • Look for an option to reset or refresh network settings.
   • Re-enter your Wi-Fi credentials.

4. Contact Customer Support:

   • Contact GM customer support or your service provider directly.
   • Provide them with detailed information about the issue, including the steps you have already taken and any error messages you have received.
   • Ask if there are any known issues with the model of your vehicle.

5. Request Advanced Diagnostics:

   • Ask your GM dealer to perform advanced diagnostics on the infotainment system and Wi-Fi module.
   • Ensure they check for any firmware updates or hardware issues.

[Advisor_Helen]

We do appreciate you providing these steps! Thank you for sharing your insight.