Onstar Module ETA
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4 weeks ago
Hello,
I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?
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3 weeks ago
Thank you kindly for sharing these details regarding your situation. Our team does understand the frustrations associated with ongoing delays. While we are unable to expedite parts, we can provide you with an additional layer of support alongside your certified GM dealership. If you are interested in our assistance, kindly email socialmedia@gm.com with ATTN: OnStar Community/Lise914 in the subject headline.
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3 weeks ago
We bought our 2025 Yukon in November. The onstar worked for the first month. We are currently having -20 degree weather in MN so it would sure be nice to have the ability to start on the app. We were told at the dealership that we need a new module, which is currently on order. This is ridiculous that it is taking this long. You spend 100k on a brand new vehicle and it doesn't work. Very disappointed.
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3 weeks ago
Our team would first like to congratulate you on the purchase of your 2025 GMC Yukon. We're sorry to hear that these features have not been functioning for you when you need them. This is certainly not the kind of service experience that we hope to provide for our new and loyal members alike. Our team can understand how these part delays that interrupt your OnStar in-vehicle services can cause frustration. Rest assured, our team would be happy to provide a layer of support between yourself and your participating dealership through the completion of these necessary repairs. If you would like, please send an email with these details to us at socialmedia@gm.com with, "ATTN"OS Community/ajc1980," in the subject line so that we can efficiently locate your message. We hope to hear from you soon.
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2 weeks ago
My On-star module went out in my 23 Yukon Denali also. This truck has already had an engine replaced, which was back ordered for months, now this module is supposedly back ordered for months. All those months (10) I paid for service and no refund or credit. Shame on GMC for treating customers like this.
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2 weeks ago
We appreciate you for bringing these concerns related to your OnStar module to our attention, Andrew. This is not the kind of OnStar or GMC experience that we hope to provide for our loyal members. Our team would be happy to look into this further and provide you with a layer of support between yourself and the dealership through the repair process. We're committed to doing everything in our power to ensure that these parts get to you in as timely a manner as possible. To best proceed, please send us an email with these details to socialmedia@gm.com with, "ATTN: OS Community/Andrewve," in the subject line. Our team hopes to hear from you soon.
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