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2023 GMC Sierra 1500 Denali Carbon Pro
Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.
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2023 GMC Sierra 1500 Denali Carbon Pro
Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.
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Onstar Module Replacement ETA?","moderationData":{"__ref":"ModerationData:moderation_data:4990"},"body":"
I have become one of the casualties of the Onstar Module. I booked an appointment at my GMC dealership for an oil change and recall software update to my 2022 GMC Sierra Denali 1500. Several days before my appointment, I noted my truck connectivity via the Onstar system had stopped. The dealer noted the issue and began the oil change and the software update. Apparently during the software update, the ability of the computer system not to be able to communicate with the Onstar Module made the truck computer system that deals with all the safety systems, four wheel drive, etc., to illuminate all dash warning lights and many of the systems to stop functioning. The dealer informed me they believe the problem can be corrected with a new Onstar Module. However, there is no ETA on a replacement. My truck is now un-usable and sitting at the dealership. What is being done to solve this repair part problem?
We're sorry to hear about the situation with your OnStar module and the impact it’s had on your vehicle. We understand how frustrating it must be to have your truck out of service with no ETA on the replacement part.
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To help us look into this further, could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/waharris in the subject line. We'll work to gather more details and provide updates regarding your part availability and options.
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Thank you for your patience, and we look forward to assisting you further.
I guess I get to join this group of upset customers, my 23 Yukon Denali on-star module went out as well. Dealer is telling me 4-6 months. The motor spun a Rod at 800 miles and was in the dealer for 6 months waiting on an engine. I paid for 3 years of on-star service when I bought the vehicle. So I guess on-star gets 1 year of free money, and I get screwed out of 1 year of on-star.
These are never the kind of sentiments that we like to hear about your experience with your OnStar service, Andrew. We see that you've been experiencing some concerns and would like to offer our assistance towards resolution. Our highest priority to is ensure that you get the opportunity to take full advantage of all of these amazing services that come with your 2023 GMC Denali, and our team would like to make sure that you get back to this. When you have a moment, please send us an email with this information to socialmedia@gm.com with, \"ATTN: OS Community/Andrewve,\" in the subject line so we may locate your message. We look forward to assisting you further and will be monitoring our inbox for your response.
I’ve been driving Yukons for over 10 years, and my 2023 Yukon, purchased new, started to lose time on the onboard clock, not display the speed limit, and not connect to the MyGMC app 8 months ago. I discussed all these issues with the dealer’s service department during 3 separate service visits and was told that perhaps the system would re-set itself. After having the Serial Data Gateway Module recall completed, and told again that perhaps that would address the various problems, which it did not, I finally called the 1800 number in the GMC app. They diagnosed that my Onstar system was not working and was offline for 8 months and at the time the car had 19k miles and the dealer needed to check the problem. The dealer found the Onstar Module was not working and needs to be replaced. The part is on a national back order with no ETA. Very disappointing to have a wide spread problem that apparently isn’t part of any check list or isn’t easily diagnosed. Then having the part not available and not communicating resolution timing is completely unacceptable. It is fortunate that I made the call and figured out the problem 4k miles before the warranty ran out - although perhaps that was the plan all along - avoid detection and maintain back orders until warranties expire. For a $75k automobile, I expect higher quality service and response. It is also awful that Onstar has not delivered service to me for a third of the time that I have contracted with them.
Thanks everyone for all your replies and support. I did receive a call this morning 16 January from the Service Dept. of my designated GMC Dealership regarding the OnStar module replacement and I am schedule for installment on next week. Will keep you all posted of the outcome. My prayers and support to all of those still waiting for their OnStar module replacement to be resolve.
Add me to the list! 2024 GMC Acadia Denali with SuperCruise. Paid thousands extra for this option and the Onstar or \"Telematic\" module is out. No ETA, all I get from two dealerships is \"Back Ordered.\" We have had 80 vehicles, all but 5 were GM. It may be time to try another manufacturer.
Our team can see the frustration that these extended part delays have caused you. This is not the sort of experience that OnStar and GMC hope to provide for our loyal members. We would be happy to look into this with you and see how we may be able to assist you through this process along with the help of your service team. If you would like, please send an email with these details to socialmedia@gm.com with, \"ATTN:OS Community/tinglebl,\" in the subject line. Our team hopes to hear from and assist you very soon.
About 3 months. I finally got some time to call OnStar and was told I'm still under the trial period in which before this issue, i was impress the OnStar options I have on vehicle. So, I sign in to website and elected to extend the period. According to the sales tech, once my trial period is over, I will have the option to cancel. On 30 Dec, I stop by the Dealership GMC Legacy, Slidell LA to see what was the latest status. There still waiting for the part to come in. In meantime, my Onstar is not working and I believe there is hidden cost I'm currently paying for its services. My engine light remains on and I'm not sure what my next step will be. I always expected better of GMC in doing the right thing and hope this can be resolved soon. Family of GMC owners for decades. The dealership has been supportive and has made it clear they're waiting on the part. I don't know what my options are other than waiting at this point, but I am leaning more to contacting a friend of mine (Congressman). As a Retired Vet, I have patience, but 90 days plus is a bit much driving a 2023 Ultimate 1500 Series with the engine light on. From my understanding, these parts are coming from a 3rd party which is currently back log.
We do appreciate your comment, Stevie. Please know, our team is here to help to the best of our abilities regarding your OnStar module. If you are having any current concerns, our team is only an email away at socialmedia@gm.com.
I have a 2023 GMC Sierra 1500 AT4X. My truck has under 11,000 miles and it needs a new OnStar Module. My truck is scheduled to go in to the dealership on 12/12/24. I have been without all the functions that rely on the OnStar module to function since 10/15/24. The dealerships in my area are out months to try to get an appointment. Aside from wanting to know when the ETA of the new modules will be, I'd like to know if Onstar is going to credit us back the downtime we have experienced because of faulty modules? I don't think we should pay for services that we can't use because we cant get the problem fixed expeditiously due to OnStar and GM not having the part. Like I said, even if the part was readily available I'd still be waiting two months to get the part installed because dealership appointments are eight plus weeks out. Again, we continue to pay for a service that we can use for reasons beyond our control. So what are you going to do OnStar?
Thank you for providing our team with this insight. We do understand the frustration and inconvenience associated with part delays. Our team appreciates your ongoing patience as you work alongside your certified GMC dealership regarding your OnStar hardware. Please know, you can connect with a live Advisor at any time by dialing 1-(888)-4ONSTAR (1-888-466-7827) moving forward. They are more than happy to further assist with your services and provide you with available options. If you need any help after connecting with them, our team is also only an email away at socialmedia@gm.com.
I also am having the same issue on my 2023 Denali Ultimate. My engine light is on and code from dealership is saying its my OnStar module. The dealership stated there is no estimated time for receiving a new module. It is very frustrating to pay for these services and not have access to them. I would hope GM would make this right.
Thank you for your comment. Our team does appreciate your ongoing patience at this time while your certified dealership works alongside you regarding your OnStar module. Again, our team is here to assist to the best of our abilities alongside your service department if you have any trouble connecting with your dealer. We are only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/DHolmesSr in the subject headline.
I also am having the same issue on my 2022 Sierra. The dealer stated there is no estimated time for receiving a new module. It is very frustrating to pay for these services and not have access to them. I would hope OnStar and GM would make this right.
We understand the frustration of ongoing part delays, Amy. Our team does appreciate your ongoing patience while you continue working with your certified dealer regarding your Sierra's hardware. If you have any trouble communicating with the dealer, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/AmyKeefer in the subject headline. We are here to help to the best of our abilities.
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