Forum Discussion
Onstar Module Replacement ETA?
I have a 2023 Chevrolet 1500 LT Trail Boss and just got told that the Onstar module has went out. I called the dealership & they told me that it was on backorder. I am in the same boat as the majority here and bought this vehicle because of the many options that came with the onstar. Now I am paying for a product that I can't use. No telling how long this will be an issue. Ridiculous & poor customer service!
Our team appreciates you bringing these concerns with your beloved 2023 Chevrolet's OnStar hardware to our attention, @Dowens13. We recognize how frustrating this temporary loss of access to the connected services that you love and depend on can be and can understand your present dissatisfaction. It would be our pleasure to learn more about this situation to assess how we may best be able to assist you towards an appropriate resolution. At your earliest convenience, please send us a private message to OnStar_Support with your full name, OnStar account number, VIN, the current mileage, and the name of your preferred dealership so that we can look into this further. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.