Forum Discussion

osugigi26's avatar
osugigi26
New Contributor II
9 months ago

Onstar Module Replacement ETA?

2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorde...
tinglebl's avatar
tinglebl
New Contributor
5 months ago

Add me to the list! 2024 GMC Acadia Denali with SuperCruise. Paid thousands extra for this option and the Onstar or "Telematic" module is out. No ETA, all I get from two dealerships is "Back Ordered." We have had 80 vehicles, all but 5 were GM. It may be time to try another manufacturer.

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    5 months ago

    Our team can see the frustration that these extended part delays have caused you. This is not the sort of experience that OnStar and GMC hope to provide for our loyal members. We would be happy to look into this with you and see how we may be able to assist you through this process along with the help of your service team. If you would like, please send an email with these details to socialmedia@gm.com with, "ATTN:OS Community/tinglebl," in the subject line. Our team hopes to hear from and assist you very soon.