Forum Discussion

New Contributor II

9 months ago

Onstar Module Replacement ETA?

2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorde...

tinglebl

New Contributor

5 months ago

Add me to the list! 2024 GMC Acadia Denali with SuperCruise. Paid thousands extra for this option and the Onstar or "Telematic" module is out. No ETA, all I get from two dealerships is "Back Ordered." We have had 80 vehicles, all but 5 were GM. It may be time to try another manufacturer.

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Module Replacement ETA?","id":"message:2499","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2499","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:23862"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2499"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2499"},"body@stripHtml({\"truncateLength\":200})":" 2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorde...","body@stringLength":"1055","rawBody":"

2023 GMC Sierra 1500 Denali Carbon Pro

Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.

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2023 GMC Sierra 1500 Denali Carbon Pro

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Add me to the list! 2024 GMC Acadia Denali with SuperCruise. Paid thousands extra for this option and the Onstar or \"Telematic\" module is out. No ETA, all I get from two dealerships is \"Back Ordered.\" We have had 80 vehicles, all but 5 were GM. It may be time to try another manufacturer.

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Our team can see the frustration that these extended part delays have caused you. This is not the sort of experience that OnStar and GMC hope to provide for our loyal members. We would be happy to look into this with you and see how we may be able to assist you through this process along with the help of your service team. If you would like, please send an email with these details to socialmedia@gm.com with, \"ATTN:OS Community/tinglebl,\" in the subject line. Our team hopes to hear from and assist you very soon.

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