Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
205 Replies
Melissa Cardona Moore
2022 Buick Envision
Onstar/Wifi out since December 2024. Car out of warranty. Part is unavailable and too expensive to fix.
Ever get any help? I have 2023 Buick Envision av. And no onstar.
I was informed today by onstar that I need a new BCM onstar module. My car is 32 days old and the part is on national backorder.
Has anyone consulted a lawyer about this or is this just hoping that one is filed?
I bought a brand new 2025 with 3 miles on it because my low functioning daughter needs wifi to run her tablet while we are in the car or she has bad meltdowns since she doesn't like being in her special car seat.
I have contacted a attorney. My car is 2025 and has been in the shop since July 1st. This module had affected my vehicle in a way that it **bleep** the whole thing down and had yo get it towed to the dealership. No eta for the part and they wanted to take the part out and have me drive the car. Nope not happening. Putting miles on and am not getting what I am paying payment for. By the time that part comes in the warranty will be out .
Curious. What did the attorney say?
RECALL RECALL!
There needs to be a lawsuit filed. It’s become a time consuming financial burden and a safety issue. If anyone has started the process, or has knowledge of any? I am not sure how to proceed. The module is on back order but they want me to come get the car and continue to use it (pay for it) without the safety features, functionality or ability to fully control the battery? We live in Florida. The screen gets so hot you cannot touch it, it cannot even display the correct time. This is a MAJOR SAFETY issue. Why isn’t anything being done?
My dealership just told me it’s not a safety issue that GM considers this a luxury
I bought a used 2023 Buick Envision Essence on 3/30/25 (from a Buick dealer). It was a previous rental/loaner and had over 49k miles so no warranty and I did not purchase a warranty. 1-2 weeks after purchase the check engine light (CEL) came on. Short version is it was diagnosed on 7/15/25...need Telematic module replaced - $1684.16 plus tax. I dropped the car off on Friday 8/15/25 for the fix. Interesting thing is part is not on back order for me... ETA for part to get to dealer is Friday 8/22/25. I'm in Los Angeles. Apparently California gets first dibs on parts. I feel bad for everyone here waiting for months! This doesn't make sense.
Sorry to hear you having to foot that bill right after purchasing smh i guess the bright side of things is the part is not on back order. Please update how it works after it’s replaced.
Our team would be glad to look into this concern with your OnStar module if you needed any further assistance. Please send us a private message to OnStar_Support if you had any questions. Just select the envelope icon at the top right of your screen to get started
Your service support team and dealer arei excellent, but the problem now is that GM has rejected our request for a free OnStar module replacement. So, you can't help at all, and can only watch as these people who refuse to approve for the OnStar module gradually harm our customers and destroy GM. The person who refused the free OnStar module replacement should be identified, resigned, and held accountable for the current situation. Of course, the people who designed and manufactured OnStar are also unforgivable.
Chris Listermann
Ours has been out for almost a year. My husband has ordered the part several times and then his order always gets canceled. Then when talking to the dealer and Onstar we were told that with it not working it can shut the car off at anytime. How is this not a safety issue.
We take your safety very seriously, with the goal to see you satisfied when behind the wheel. Allow us to learn more about the situation with your vehicle. Once connected, we can best explore opportunities for assistance alongside your local dealership while any concerns you have are addressed. To start, send us a private message to OnStar_Support by selecting the envelope at the top right of the page. In your outreach, please include your full name, VIN, current mileage, and the name/location of your dealership. Any other details you can share on where things stand are also appreciated, as context can aid in our investigation. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Our dealership here in Birmingham, AL has them on back order as well. That 900 number is not correct. There are much more reading from these posts and others across the internet.
Our team regrets to learn that these module concerns have impacted your OnStar experience, @phreeze06. We can see that you're engaging with us in a private conversation and would encourage you to continue with us there for the best possible support. As a loyal OnStar Member, your satisfaction is of the utmost importance to us, and our team wants to make sure that this matter is resolved in as timely a manner as possible. We'll be on the lookout for your message and hope to hear from you again soon.
Hi Jack,
You’ve been consistently polite and sincere in acknowledging our frustration with the ongoing telematics module issue, and I appreciate that. But at this point, I think what many of us really need is transparency.
Can you—or someone above you—please share a clear explanation of:
Why these telematics modules are failing in the first place?
What GM is doing to resolve the issue?
And most importantly, what is a realistic and honest timeline for replacement modules to become available?
A public update from GM leadership would go a long way toward restoring customer confidence. We’ve waited long enough without meaningful communication, and the silence only deepens the frustration.
Thank you for passing this along or responding directly.
Just had my OnStar system fail. Was trying to use the GAS for directions and kept getting a message that it couldn't connect. Nothing new there but usually because of location. Continued for a complete drive cycle. Deceided to call OnStar upon which I noticed no green light. After contacting them through a phone call, they tried to debug and re-start the system but could not get it to work. Trip to dealership. Just out of warranty at 3+ years, 32k miles. Found all of these threads on failures. Obviously not a normal situation. 2022 Tahoe RST.
We appreciate you bringing these difficulties with the OnStar connected services in your 2022 Chevrolet Tahoe RST, @JBaran. Our team regrets to hear that you've encountered such troubles with the services which you love and depend on. OnStar wants a better experience for our loyal Members. It would be our pleasure to learn more about the situation to assess how we may best be able to assist you and your dealership team towards an appropriate resolution. To move forward with this assistance, please send us a private message with these details, along with your VIN and the name of your participating dealership. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Back ordered in NY and NJ as well. Tried two dealerships for the part. Question did any of you get a retrofit module installed as a recall before your Onstar modules went out? It’s the Park Assist retrofit module… let me know if this was done before your Onstar went out… I think I might have stumbled upon the issue here if it has…
