Forum Discussion
class action lawsuit OnStar module backorder
Ours has been out for almost a year. My husband has ordered the part several times and then his order always gets canceled. Then when talking to the dealer and Onstar we were told that with it not working it can shut the car off at anytime. How is this not a safety issue.
We take your safety very seriously, with the goal to see you satisfied when behind the wheel. Allow us to learn more about the situation with your vehicle. Once connected, we can best explore opportunities for assistance alongside your local dealership while any concerns you have are addressed. To start, send us a private message to OnStar_Support by selecting the envelope at the top right of the page. In your outreach, please include your full name, VIN, current mileage, and the name/location of your dealership. Any other details you can share on where things stand are also appreciated, as context can aid in our investigation. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.