Forum Discussion
2025 Equinox EV Gps not working
I recently bought 2025 Chevy EV Equinox and my GPS stopped working. Nothing works cannot call onstar, no connectivity cannot plan routes or find charging locations. It was hard to take it to dealership since no one wants to look at these kind of issues. Now they say that the onstar module needs to be replaced and it’s been back ordered. First time buying a GM vehicle and probably would be the last time. Dealers dont care and say it might even take longer and my lease might end before part arrives.
11 Replies
I have a 2024 Chevy Equinox EV and recently the GPS stopped working properly. The car does not know it's exact location, so it cannot provide directions properly. Please let me know how I can get the GPS location to work properly again. Thank you.
My 2025 Equinox has the same issue. Maps, and app, started acting up, then 2 days ago all onstar and internet connectiontivity stopped. I called onstar, and they are unable to connect to the car, and tell me to bring it to the dealer. Dealer won't even look at the car until a full week from now. And the tech tells me if indeed the car does need a new module, they are on backorder and he has no idea how long it might take to get a new one. Not happy.
We understand how frustrating GPS issues with your Equinox can be. Our team is here to learn more and help work toward a solution. Please send us a private message with a few more details about what you’re experiencing. Simply click the envelope icon at the top right of your screen to get started. We look forward to assisting you.
My 2025 Equinox has the same issue. Maps, and app, started acting up, then 2 days ago all onstar and internet connectiontivity stopped. I called onstar, and they are unable to connect to the car, and tell me to bring it to the dealer. Dealer won't even look at the car until a full week from now. And the tech tells me if indeed the car does need a new module, they are on backorder and he has no idea how long it might take to get a new one. Not happy.
I had mine replaced one week ago, it came in relatively quickly. Exactly one week to the day, it started malfunctioning. I was able to call OnStar from the vehicle this time. They didn't fix it, instead they gave me a "remarketing trial" of OnStar One (I think) that's the name . Which is their top tiered paid service. If they think for one minute I am going to pay them to get a service that should be included with my vehicle (Navigation, hands free text, Etc) they have another thing coming. This does seem to get things to work- but the vehicle still says "can't connect". and navigation says " offline" but eventually does load. More proof that I shouldn't pay them anything. I have started filing out the Lemon Law paperwork. GM is crap as is OnStar. The only person that seems to care is my advisor from the executive team, her name is Danielle and she is phenomenal. Too bad she works for GM She deserves better!
Onstar/Chevy/GM need to bite the bullet on this one and either perfect the telematics model or give back access to Android Auto and Apple Car Play. There's no sense in having a big, beautiful screen that can't be used for maps. It is wrong to charge a premium the way Onstar does and to not be able to provide a reliable product. I'm facing the same thing right now: no maps, no app connectivity, no onstar, no internet, no info about charging stations... nothing. I love this car, but this problem needs to be fixed for many... now.
We're so glad to hear that you love your vehicle, and completely understand how important it is to have access to all of the OnStar features included in your Plan as part of the entire ownership experience. Please allow our team to look further into your concerns by sending a private message to OnStar_Support with additional details. Just select the envelope icon at the top right of your screen to get started.
My issue was a slow buildup. It started with my remote start from the app occasionally not connecting. Then some of the apps occasionally had difficulty loading content. Then the GPS started showing that I was in places that were 50-100 miles away. That is when I pressed my OnStar button, which did not work. So I called OnStar. They told me that since the OnStar button was still green, to take the car to my dealership & tell them OnStar said it was the telematics module. I brought it to the dealership. They sent me right home because they said it would take some time to even diagnose the issue and the diagnosis will determine how long a repair will be. I had to make an appointment to come back when they had a loaner available (today). I was told I will get a call on Monday with an update.
Hello there, Alysson. We regret to hear of these troubles with your OnStar telematics module and getting it diagnosed at your dealer. While no guarantees can be made, we'd like to offer our additional layer of assistance through this process to give you more comfort-of-mind. If interested, we ask you send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. -Jacob
We do apologize for any ongoing delays related to your OnStar module. This is not the service that we strive to provide. Our team wants you to enjoy all the capabilities of your new vehicle purchase. Moving forward, we highly recommend working closely alongside your certified Chevrolet EV dealership for any available updates on your OnStar hardware. If you need an additional layer of support, kindly let us know by sending us a private message to OnStar_Support. Simply select the envelope icon at the top right of your screen to get started.