Forum Discussion
2025 Equinox EV Gps not working
My issue was a slow buildup. It started with my remote start from the app occasionally not connecting. Then some of the apps occasionally had difficulty loading content. Then the GPS started showing that I was in places that were 50-100 miles away. That is when I pressed my OnStar button, which did not work. So I called OnStar. They told me that since the OnStar button was still green, to take the car to my dealership & tell them OnStar said it was the telematics module. I brought it to the dealership. They sent me right home because they said it would take some time to even diagnose the issue and the diagnosis will determine how long a repair will be. I had to make an appointment to come back when they had a loaner available (today). I was told I will get a call on Monday with an update.
Hello there, Alysson. We regret to hear of these troubles with your OnStar telematics module and getting it diagnosed at your dealer. While no guarantees can be made, we'd like to offer our additional layer of assistance through this process to give you more comfort-of-mind. If interested, we ask you send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. -Jacob