Forum Discussion
Rear entertainment screens not connecting to WiFi
We have a 2025 Tahoe with the rear entertainment system. Wi-Fi is active and works for all devices except the rear screens. Both display “no internet” when we try to access the apps or browser. Should we try a factory reset or stop by a dealer?
Our team wants you to be able to enjoy all your new 2025 has to offer, Eddie. As an initial step for troubleshooting, please restart your screens via the IHU front center screen: Entertainment Hub>Settings>Restart Passenger Screens>Select screens user wants to refresh>Restart.
If you continue to have difficulties, send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
3 Replies
Our team wants you to be able to enjoy all your new 2025 has to offer, Eddie. As an initial step for troubleshooting, please restart your screens via the IHU front center screen: Entertainment Hub>Settings>Restart Passenger Screens>Select screens user wants to refresh>Restart.
If you continue to have difficulties, send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
We ended up having to do a full factory reset. It solved the problem, but it was a pain to have to login and redo all the audio and channel settings, especially my wife’s channel favorites.
We appreciate your follow-up and we are glad to hear that you successfully reached a resolution with your concerns, @Eddie_MobAL. If there is ever anything we can do to further assist you, we are always a private message away at OnStar_Support.