Forum Discussion
2024 trax
We have had this car over a month and the WiFi and hotspot has always been grayed out. Spoke with OnStar at least 10 times and raised to level 3 techs multiple times. I have brought it back to the dealer and still no change. This is my last ditch effort for help. Bought so with can you her computer for work with hot spot availability and yet has never been able to use it!
11 Replies
Thank you for reaching out to us regarding the concerns you have been experiencing with your vehicle's Wi-Fi and hotspot. We know how disappointing unexpected technical concerns with your OnStar services can be, especially when you rely on them for your work. Our team would be glad to connect and offer our support in any way we can. To help us look into this further, please send us a private message with your OnStar account number or VIN, along with the full name associated with the account. You can start a private message to OnStar_Support by selecting the envelope icon at the top right of your screen.
Our appointment is at Healy brothers Chevy 5-27-26 8am
5216 route 17M
New Hampton NY 10958
Thank you for sending over the appointment details. Our team has documented them to your case and will connect with you after the appointment to see how everything went. If you have any questions or updates to share before our next outreach, please let us know.