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myBuick Vehicle Status Unavailable

Mousky
New Contributor

2015 Buick Enclave - myBuick Version 6.22.2 (4316)

Vehicle Status has been unavailable for about 3 weeks. Keeps saying "Unable to Connect" and 'There was an issue connecting". I can remote start and lock/unlock my vehicle.

The app will locate the vehicle on the Map, however, I am not receiving any Location Alerts on my phone - Notify Me is on. 

I have deleted the cache, deleted data, logged out, and uninstalled / reinstalled the app multiple times with the same results. 

4 REPLIES 4

dkarp1138
New Contributor II

same here, just bought a 2020 Buick Encore- mybuick app mostly works, I can remote start/lock/unlock/ flash the lights, etc, sometimes i have to try 2 or 3 times.

But keep getting the same messages- unable to connect, try again later, etc for vehicle status. (tire pressure, fuel level, etc. Same for ONstar smart driver- no information appears, just says "when we have more information, your trip stats will appear here."

Email to socialmedia@gm.com has not been replied to yet, been over a week....

edited to add- started a chat with an onstar rep, they started a case. They did suggest  a process to power cycle the encore to try to force the the vehicle data to be collected but it didn't work. I may try again, they said 3 -5 business days before the internal technical team can look into it....

We do appreciate these updates. Please do not hesitate to reconnect with us via email if you do not hear back from our internal Technical Team, and you still need assistance. We are here to help to the best of our abilities. 

dkarp1138
New Contributor II

Thank you, have a case going with the internal tech team, they called twice on Friday 2/9 but I was unable to take the calls due to work schedule. Hopefully they will call back Monday 2/11.

 

Just wanted to add- my symptoms sound exactly like the person originating the thread. I can also find my car on the map but location alerts do not work.

Mousky
New Contributor

Update: My wife invited me to her family group for her 2019 Buick Encore. I couldn't add her vehicle via the MyBuick App - I kept getting "System Error. Try again later". Logging into my account at buick.ca via a desktop computer, I was able to complete the invite. The Encore appears in MyBuick - including current vehicle status data.

Checked my 2015 Enclave in the app and I'm still getting "Vehicle Status Unavailable". 

In the app, tapping on my initials in the top right, then Manage Account, then Account, then Family Sharing, it states under my name in "Account Owner" that I have "No Assets". That isn't right. If I Tap my initials and then tap on Family Sharing, it doesn't even list my 2015 Enclave as a Family Group.

Accessing Family Sharing via buick.ca, it does list the 2015 Enclave under my name in Account Owner. 

It's clear that my 2015 Enclave is not fully connected with the myBuick app.