Remote Access Plan and Send to Navigation

[GTDJr]

I have the Remote Access Plan, the plan states that I have "Send to Navigation" from my phone app to my vehicle.  I can enter a destination on the mobile app's map, I'm given several options:  Spend to Maps, Waze, Google Maps, or Send to Turn-by-turn or Send to Vehicle Navigation.

When I select with Turn-by-turn or Send to Vehicle Navigation, my vehicle will open the built in map.  But then the map states I need a plan.  I thought that I have a plan, the Remote Access plan with states Send to Navigation is included.

So if Remote Access plan states that send to nav is included, why does it not work?

[Advisor_Helen]

We are happy to provide any additional clarification on navigation. The Remote Access Plan does include Send-to-Navigation (Destination Download) via the mobile app. With this, you can search and send destinations to your OnStar Turn-by-Turn Navigation or your vehicle's in-dash navigation system through your mobile app. Turn-by-Turn Navigation (TBT) generates the route in the app. To utilize maps via your infotainment screen, an applicable OnStar service plan is required, such as the Premium Plan. Please know, an in-vehicle data plan is required to utilize in-vehicle apps. If you are attempting to open an app via your infotainment screen, in-vehicle data is needed. 

[Dragslicks]

So it seems the most of the Remote Access Plan is worthless without buying the high price premium plan or above. No TBT or being able to change favorites on the radio stations.

[Advisor_Jack]

Our team can understand and appreciate your concerns on this matter, Dragslicks. Please allow us to provide some additional clarification on this topic. There are a few plan options available for customers that would like access to their in-vehicle apps in addition to the services offered in the Remote Access plan. The first option would be to sign up for one of our bundled plans which include our Premium or OnStar Preferred + Wi-Fi plan. These include all of the mentioned services, as well as many additional features including a data plan to support their functioning. Another option would be to enroll in either the Essentials or OnStar preferred plan, as well as an additional required data plan. Finally, you have the option to narrow down the features to only those that you would like with the Remote Access plan. In order to gain access to the in-vehicle apps, this plan would require the additional In-Vehicle App Access plan, as well as an applicable data plan to support these features. Price breakdowns of all of these plans can be found on our website onstar.com. Please feel free to respond here if you have any additional questions.