Forum Discussion
MyChevrolet App - Unable to retrieve account details.
I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most other places have these kinds of things working smoothly since the late 2000s. I hope I get a chance to use this app. The woman keeps talking about Toyota and I'm starting to lose reasons on why I stay so damn loyal to Chevrolet.
I just purchased a new 2023 Traverse LT and I am also having the same problem. When I sign in it says no account details
Thanks for bringing this to our attention, Rodney. First, we suggest that you uninstall/reinstall the app from your device. If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Rodney1961" in the subject line and we'll be happy to assist further.
I just bought a 2023 RST and I'm having the same issue. I've tried uninstalling and reinstalling the app with no luck... Just says unable to retrieve account details or something like that...
For clarification, have you ensured that your OnStar Account and Chevrolet Account are linked? If you are the OnStar account Owner, please follow the steps below to link your accounts.
1. Log into your GM Account via Chevrolet.com, Buick.com, GMC.com, Cadillac.com, or experience.GM.com
2. Once logged in, click on "Plans & Services” from the navigation bar
3. Enter either your OnStar account number or your username (email address associated to your OnStar account)
4. Choose your method of verification (email or text message)
5. Select "Send code"
6. Check either your email address or phone to locate the verification code
7. Once found, enter the verification code into the GM Account Website
8. Click "Link account" to finish.
Once you have successfully linked your accounts, please log out and then back into your app with your GM Account credentials. Should you find that these options are not visible to you on the GM Account site, it's likely that you've already linked your accounts. If so, and you are still receiving this error, kindly email socialmedia@gm.com with ATTN: OnStar Community/JBarthel in the subject headline. We hope to hear from you.
I'm having the same problem too, it says unable to get account info on the Chevrolet app
I'm having the same issue even after a fresh install of the app.
We'd be happy to take a closer look at this for you. Could you please send us an email to socialmedia@gm.com with 'ATTN: OS Community/Omagoch" in the subject line so we can best assist?
I don't think any of the "Kudos" or comments are from a human being. I don't think anybody has resolved this and has probably given up. Has anybody come up with a solution other than "shoot me a message with XXXX in the subject line"?
We first suggest that you uninstall/reinstall the app from your device. If you're having further concerns, however, our team can take a closer look into this for you. Please send us an email to socialmedia@gm.com with "ATTN: OS Community/wharris" in the subject line if you need further assistance.
I am also having the same issue after reinstalling the app.
If you are still experiencing trouble with the mobile app after reinstalling, please email us at socialmedia@gm.com with "ATTN: OS Community/mtrailblazer" in the subject line moving forward. Our care team would be more than happy to take a further look into your account details on our end.
Sorry for the difficulties you've been experiencing. Are you receiving any error messages at all? If you continue to have trouble, please email socialmedia@gm.com with "ATTN: myChevrolet APP / z71Silverado" in the subject line so we can assist.
Yes there is an error message: Unable to retrieve account details. Just tried it again a few moments ago. The error message is included in the image with the op.
We appreciate you bringing this to our attention. So our team can look into your account details further on our end, please email this information to us at the address provided above. We're happy to help.
2024 Trax same issue. Unable to get account details.
We're happy to help look into your concern. First, please uninstall/reinstall the app from your device. If you're still seeing the error after this, please email us at socialmedia@gm.com with "ATTN: OS Community/hortushonu" in the subject line so we can further assist.
I've done everything that has been posted in this thread, but the app is still "unable to retrieve account details". I now have a service that I cannot use (like remote start) and would like to find an answer to this problem.
We would be more than happy to help. Please send us an email to socialmedia@gm.com with "ATTN: OS Community/jstemmley" in the subject line so we can best assist.