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Issue with app updating vehicle status

New Contributor


My app has not synced with the vehicle in over a week, also when I tried to use the "OnStar" button with in my truck it did not connect or do anything. I have had my truck and the this round of OnStar for this vehicle and it just began to be an issue. I've had OnStar on the last 5 vehicles and this is the first time I'm having this issue.


I have tried uninstalling the app, reinstalling it. Shutting down my phone and rebooting. Disconnecting it from both the bluetooth, wifi, all connections from the truck and the phone/app and it is still not working.


Additionally, I've not had the wifi hotspot service in over a week either so I feel there is something coordinated.



We know how frustrating it can be when the apps and services we rely on are not working like we need them to. Our team would be glad to look into this for you. Please send us an email to with "GMC/trishprice002" in the subject line to get started.