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Buick, Maps+ Won't Connect

New Contributor

I have been having issues getting Maps+ to connect to My 21 Buick Enclave. A tech support ticket initiated a week ago with escalation has produced no results. A representative actually emailed me to tell me my issue was resolved. Very Presumptive of her, as well as incorrect. I asked yesterday that a supervisor reach out after dealing with a support rep over the weekend that sounded as if I had woke her up. Pretty convinced that no one is working my issue. Anyone else having Maps+ connection issues?



Thank you for bringing this situation to our attention. If you need an additional layer of support regarding your open case with our internal teams, kindly send us an email to with ATTN: OnStar Community/Gunfighter20 in the subject headline. We would like to take a further look into things on our end.