cancel
Showing results for 
Search instead for 
Did you mean: 

2024 silverado not updating vehicle status

Scottr
New Contributor

Using the app, the vehicle status has not updated since the first day.

I have the phone set as trusted

I have cleared cache and data.

I have rebooted phone

Uninstalled and reinstalled app.

All status is the same aa the first day.

I can start/lock and lock, but no status

 

Scott

 

2 REPLIES 2

Advisor_Chris
Moderator
Moderator

Thank you for bringing this to our attention. As an initial troubleshooting step, please uninstall and reinstall your mobile app. If this does not resolve your concerns, please send us an email to socialmedia@gm.com. Please be sure to include "ATTN: OnStar Community/Scottr" in the subject line so we can best assist. 

ChBrBrown
New Contributor

My brand new sierra has this exact same issue … I have taken the truck to the dealership, spent hours on the phone with onstar , emailed back and forth with the social media team … nothing .. there is literally nobody working on this issue .. I think these are valid lemon law claims ..