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"Hey Google" not responding

hooperwv
New Contributor

Saying 'Hey Google' get's no response.   Short press on the steering wheel button or touching google assistant on the touchscreen brings up the assistant prompt but it doesn't pick up my voice.  Mic is ok because voice calls, etc. work fine.  I'm connected to the internet because manual intervention of google maps on the touchscreen is syncing in real-time with my phone if I search for something and my rear entertainment works fine.  Suburban is two weeks old???  It worked a few days ago and now ... Gremlins.  Any idea as the cause?  Anyone else see this?

1 REPLY 1

Advisor_Chris
Moderator
Moderator

Thank you for bringing this to our attention. We would be happy to look into this further. When you have a moment, please reach out to us at socialmedia@gm.com. Be sure to include "ATTN: OnStar Community/hooperwv" in the subject line so we can best assist.