Wifi on but ‘not connected to internet’

[Cpb9]

My credit card on file expired at the end of January. As soon as the card declined my hotspot in my vehicle stopped working. I called and updated the card and still no internet. 

I’ve spent hours on a call with OnStar. They’ve sent signals, rebooted, more signals. My OnStar light is green, everything looks good on their end, but no service on mine. 

any ideas on how to fix this?

[jlh44]

Seems like this has been an issue for a long time.  I just signed up for the Connected Data plan in my 2023 Colorado and it struggles to connect to the internet.  The SHARE HOTSPOT DATA setting keeps getting turned off.  All other settings seem to stay as set but this one changes itself back to off.  Frustrating!  I'll keep following along and hope for a solution.

[Daniellet11]

It’s a joke! I have contacted onstar MANY times, was promised a “5 day resolution”, a temporary fix, a confirmation that it should all be working…still nothing. I just had to reactivate my onstar after a recall fix with the software and still nothing. I was told now by an agent that the plan shows it’s expired. That was the original problem that was the “5 business days technical ticket” that NEVER resolved anything. Makes me question the integrity of the other features if something as basic as WiFi can be resolved. 

[Dgengenbach_317]

I had the same problem when the data plan  expired, and I called to resubscribe. The problem was Escalated to tier 3 onstar support. Tier 3 completely removed data plans (there were two stacked) and re-implemented data plan. Then rebooted onstar in Tahoe. Data then worked. It took 4 days for tier 3 to call back, but they got it fixed.