On Star module broken

[klkenny0917]

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone even had their on star module replaced if having similar issue?  This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

[PDP78]

Same thing happened to me last week....  2023 Tahoe LT... 36.4k miles.  Dealer telling me its out of my warranty and $850 to fix.  Pathetic..  I am also paying for a plan.  This is outrageous that I would have to pay for this considering it has NOTHING to do with the miles on my engine.  My clocks are off, my compass is not working.  How on earth is that something that fails on a 2023 vehicle.  The dealer also said its been happening more and more.    I am waiting to hear back from GM to see if they can pay for the repair.      I own 3 GM vehicles and honestly if they don't make this right I am going to get rid of all 3 and move on to a different company

[Advisor_Helen]

We certainly understand your frustrations. Thank you kindly for bringing this ongoing part delay to our attention. While our team is unable to expedite your OnStar hardware, we can keep in close communication with your certified Chevrolet dealership and provide any available updates on parts. If you’d like an additional layer of assistance moving forward, kindly email socialmedia@gm.com with ATTN: OnStar Community/klkenny0917 in the subject headline. 

[Advisor_Helen]

We do appreciate your candid feedback regarding your Tahoe. This is not the experience that we strive to provide our Members. Thank you for letting us know about your previous contact with GM. If you do not hear back regarding your ongoing case, kindly let us know. Our team is here to help to the best of our abilities and would like to ensure contact moving forward. 

[mbailey53]

Just found out today I have the same problem on a 2023 suburban. Had noticed the wifi wasn't working, the light by the OnStar button wasn't on, and also how the clocks were off time. Took it to the dealership and they say not only is it a repair I'll have to pay for, but they don't know when they'll get the module to correct it. Very frustrating! 

[purduecarter]

Same issue here. 2023 sierra denali, over the 36000 mile warranty, but only a year and a half old. An $80k truck that now doesn't have GPS or any of the fancy technology working that it's suppose to have. Oh, and I'm suppose to fork out $750 to fix/replace a module that many are having issues with. How is this not a recall or free replacement part. What's the point in buying a brand new truck if it breaks next year. There's no reliability on new vehicles anymore. And so much for safety - if there's an emergency, Onstar and/or the SOS button won't do anything... 

[BroJim]

2023 Bolt EUV...47,200 miles and change.  The WiFi, OnStar, Super Cruise and all forms of regular Cruise Control (Adaptive and Regular) have failed.  Since the microphones for the Infotainment system are wired through OnStar, those have also failed.  THANKFULLY, all of the safety features of the car are still working.  But...the Telematics Module (which I am sure is the same for all the GM vehicles in this thread) has failed--at least that is what the dealership told me.  AND, the part is on backorder. Looks like GM got a bad batch of these modules and they have made their way into many of their models. Tahoe, Sierra Denali, Suburban, Bolt EUV.  I do wonder if there is going to be a recall on this part.  If there are this many people complaining in an open forum, you can count on the fact that there is a 1 in 50 chance that everyone is reporting it here.  That means there have been at LEAST 200 failures of this unit.  The fact that it is on backorder should be very telling...in the world of CMS (Component Manufacturing Services) and the need to do a PPAP (Production Part Approval Process), this means it will be at LEAST 90 days before they get them back on the shelves.  My dealership told me they have had similar parts that took 9 months to resupply.  Come on GM...you can do better than this!  

[73312]

I have a 2023 Yukon 47,000, 2 years old. First I was told the Telecommunications module was defective costing $1500. Now I'm told that the OnStar module is also bad another $400. GMC unilaterally and arbitrarily added the charge of $1500 for 3 years of OnStar service onto my custom-ordered car (as they did with all 2023 models), they should provide 3 years of protection to the parts that provide the service or offer a refund of the unusable service due to equipment failure. GMC sold 2.6 million cars in 2023, which is close to 4 billion dollars in profit from these forced 3-year contracts, GMC can afford to warranty for the forced contract period

[jenc20]

I have the exact same problem on my 2023 Tahoe. OnStar, wifi, clock, etc. stopped working. Conveinently, we are now out of the bumper-to-bumper warranty. Sounds like this is a bigger problem OnStar and Chevy. What is being done to rectify this? 

[Jeff_Elston]

Well I might as well chime in too.... I have a 2022 Sierra Denali, and its been out for a month. Originally took it in for a software update/recall and they thought that would fix it. Of course it did NOT, to had to make a new appointing just to find out the On Star module was bad. I see several other owners having the same problem, not sure why my dealership didn't know about this, but does anyone know what the problem is with getting the new module?