Lyriq screen blank, frozen, locked.

[LarryUx]

Got in the car after doing some shopping.  Screen was frozen.  Would not reboot.  No functionality for the drive home (speedometer, nav, infotainment, etc). Quite frustrating.  Called OnStar and they were not able to help nor did they say that they would document the issue and send to GM.  Only told me to go and see my dealer.

[Advisor_Pat]

Hi Larry,

We’re sorry to hear about the experience with your Lyriq’s screen. To help us assist further, could you kindly email us additional details at socialmedia@gm.com? Please include ATTN: OnStar Community/LarryUx in the subject line. We’ll work with you to make sure this concern is properly documented and addressed.

Thank you for reaching out.

[LarryUx]

Well Pat, that was a disaster.  Several calls.   On one call, i was transferred 4 times!  On the final call, it was dropped and the advisor that took my phone number did not call me back.  Brutal.

[Advisor_Pat]

Hi Larry,

We’re truly sorry to hear about the challenges you faced during your calls with support. To make sure we can fully address your concern, could you let us know if you’ve had a chance to email us yet at socialmedia@gm.com? Including ATTN: OnStar Community/LarryUx in the subject line will help us ensure it gets the attention it deserves.

Thank you for keeping us updated, and we’re here to help.