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Family Sharing, family member's shared asset not saving

New Contributor

Hello - I am writing to determine if anyone is experiencing an issue where a family sharing invite was sent and accepted by a family member; however, post invite acceptance, I as the family sharing account owner am unable to assigned a shared asset (car) for the said family member (meaning the shared asset will not save the assignment/checkbox). Please advise if anyone else experiencing such an issue. 



We appreciate you taking the time to provide insight on this Family Sharing Concern you are facing. Our team understands how important this feature is as it allows your family members to use any OnStar services and features that are available to them. With this, we would like to take the time to investigate further on our end to ensure a resolution. To do so, please send us an email to with ATTN: OnStar Community/jwgoodwi1 in the subject headline. We look forward to hearing from you.