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Connected apps

donnab
New Contributor

I recently paid for an Onstar preferred plan when my maps failed me on a trip where I needed the guidance.  I was assured by the tech that I would have access to in-vehicle apps including Alexa Built-In and The Weather Channel.  I have neither of those and very little to choose from when in the Play Store.  I have spoken to 4 Onstar reps to try to resolve this and have received different answers every time.  Three reps have indicated that I should have access to these apps, and one rep said my vehicle is not compatible to receive the app (yet I'm paying for it??).  A definitive answer would be appreciated as would transparency in advertising the services available.  Are they or are they NOT?  I have a 2022 Yukon which, from what I have researched, should have this capability.  Can someone provide a clear answer?  If it requires a reprogram at the dealership, that is fine BUT I would appreciate receiving accurate information for my vehicle.  Otherwise, why I am paying for a preferred plan that doesn't include what is advertised?

1 REPLY 1

Advisor_Erin
Moderator
Moderator

Access to downloadable In-Vehicle Apps is dependent on the build of your vehicle. Our team would be more than happy to discuss this with you further and help determine the compatibility of services with your Yukon. Please send us an email to socialmedia@gm.com with "ATTN: OS Community/donnab" in the subject line so we can learn more and help in any way we can.