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2018 gmc wifi

New Contributor

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./ 



This is certainly not the experience we strive to provide our Members. To get to the root of your concern, please follow the troubleshooting steps below: 


1.Connect to your Vehicle's Wi-Fi Hotspot on your device

2.Test connectivity by visiting 

3. If unsuccessful, please try using another device, or if a different device is unavailable, please restart the device and test again


If the retest is unsuccessful, please send us an email to with "ATTN: OnStar Community/osup47010 in the subject line. 

New Contributor II
  1. Verify Subscription Status:

    • Log into your account through the provider’s website or app.
    • Ensure your subscription is active and payments are up to date.
    • Check if there are any service outages or maintenance notices.
  2. Check Vehicle Settings:

    • Ensure your vehicle’s software is up to date.
    • Restart the vehicle’s infotainment system by turning the vehicle off, waiting a few minutes, and turning it back on.
  3. Reset Network Settings:

    • Go to the settings menu in your infotainment system.
    • Look for an option to reset or refresh network settings.
    • Re-enter your Wi-Fi credentials.
  4. Contact Customer Support:

    • Contact GM customer support or your service provider directly.
    • Provide them with detailed information about the issue, including the steps you have already taken and any error messages you have received.
    • Ask if there are any known issues with the model of your vehicle.
  5. Request Advanced Diagnostics:

    • Ask your GM dealer to perform advanced diagnostics on the infotainment system and Wi-Fi module.
    • Ensure they check for any firmware updates or hardware issues.

We do appreciate you providing these steps! Thank you for sharing your insight.